Dear customer, the following terms and conditions apply in our webshop:
PRICE
The prices in the shop are in Prices are shown in CHF including VAT . Packaging and shipping costs are not included. The listed surcharge of CHF 12 is based on a package price of CHF 9 (Swiss Priority Mail) plus CHF 3 for packaging. If a lower shipping rate applies, the overpayment will be credited after shipment. The same applies to higher costs (e.g., for bulky goods or if multiple packages need to be packed per shipment) – in this case, we will contact you beforehand to determine the best solution together.
DISCOUNTS
We offer attractive discounts to clubs and resellers; contact us for a club or retail account. Discounts with WAKO Membercard: The 10% discount for passive members and the 20% discount for active members are valid upon sending a copy of your valid membership card by email to info@toptenschweiz.ch. The discounts are not automatically applied in the webshop; therefore, please select the "invoice" option at checkout.
PAYMENT
Preferred payment methods are TWINT or PayPal , bank transfer in advance, or cash on collection are possible – please select these options in the shopping cart under shipping. “Pickup” option and in the next window “Cash on collection” . Should any additional fees arise during payment (e.g., surcharges for postal transfers), we reserve the right to charge these additionally. Invoice with payment terms of 10 days : We only offer this option up to CHF 500.– .
The payment method "cash on collection" can be used if payment is not to be made immediately – we will then contact you. Collection from our premises is only possible by prior appointment!
SHIPMENT
Shipping typically occurs the next business day after payment is received, uninsured via priority mail. Items not in stock are shipped the day after they arrive. The buyer assumes the risk of loss during transit.
For deliveries abroad, the actual shipping costs (depending on the chosen method) plus a packaging surcharge (CHF 3.–) will be charged. International shipping is only possible with prepayment and after prior inquiry to determine the appropriate shipping method.
ORDER CANCELLATION
Cancellation is only possible before shipment.
RETURNS/DEFECTS
Returns are only possible if the goods have defects that could not have been discovered by the seller beforehand. Returns must be registered by email and approved by us before shipment. A detailed description of the defect, ideally with a photo, is most helpful. The goods must be returned in undamaged original packaging and without any signs of use, at the customer's expense. The refund will be the actual product price minus shipping and handling.
EXCHANGE
Complaints must be made within 14 days of receiving the shipment. In the case of justified complaints, the customer is entitled to one of the statutory warranty claims at our discretion (refund, price reduction, replacement).
The buyer shall bear the postage costs for any return shipment for the purpose of exchange or rectification of defects.
Exchange/return is only possible in case of defects, incorrect delivery or defective goods.
Burg, December 1, 2025, Version 1.5